Podium takes the first read of a crossing, not the last. A mat reads a chip several times as somebody runs over it, and again while they stand behind the line getting their breath back. The moment they crossed is the first of those.
So a time that is a few seconds late is usually not this. Work through the list below.
Their time is minutes too slow
They were read at another mat that is named as the finish, or they walked back over the finish mat and the first crossing was missed. Check the reads screen for that number and see where the reads actually are.
Their time is faster than they ran
Something read them before they finished. Two mats close together, or a finish mat that also covers the start line. Look at which points have reads for that number.
The start is wrong, not the finish
A start is the last read of that visit, deliberately. They roll onto the mat and wait for the gun, so the first read is them arriving and the last is them leaving. If somebody's start looks late, check they did not come back past the start mat on a lap.
You know the right time
Type it in. It will be used only if the chip gave nothing at that point, because a chip read is never overruled by a typed time. See Typing a time in.
If the chip read itself is genuinely wrong, that is fixed on the website afterwards, not mid race. On Raw data, Chip times, find the read and exclude it or correct… it — or put the right time straight into Splits. Each is marked, keeps its reason, and can be undone. See The raw reads, and changing a result by hand.
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